Hivedome Limited ("Hivedome") is a provider of integrated trading and accounting solutions ("ITAS") together with its associated ITAS Services, to an ITAS Client (“Licensee”). As part of the Licensee entering into an ITAS Licence Agreement (“Licence Agreement”), the Licensee is expected to enter into an Enhanced Support Agreement with Hivedome Consultancy Services Limited (“HDMCS”) (the “Enhanced Support Agreement”), and together (the “Agreements”). HDMCS is an affiliate of Hivedome.

This privacy policy ("Privacy Policy") is issued on behalf of both entities so when we mention "Hivedome", "we", "us" or "our" in this Privacy Policy, we are referring to Hivedome or HDMCS depending which entity is responsible for processing and/or transferring limited personal data or any other data which we receive in connection with a ITAS project or an ITAS contractual relationship involving performance of the ITAS Software Support Services by Hivedome and/or the Consultancy Support Services by HDMCS (the “Support Services”).


Under the Agreements, the Licensee agrees that we may process limited personal data or any other data received in connection with performing the Support Services under the Agreements, including personal data of the Licensee's customers, employees or representatives, as reasonably necessary in order to provide the Support Services to the Licensee. Furthermore, the Licensee accepts that we do not exercise responsibility for or control over the Licensee's personal data that the Licensee may process through ITAS.

For our ITAS clients, both Hivedome and HDMCS are data processors, for the purposes of the Data Protection Legislation, as we may process personal data on their behalf and operate under their written instructions. Any limited personal data that we may process for our Licensees is outside the scope of this Privacy Policy.

A Licensee’s use of our website including an individual who obtains information on ITAS and/or the Support Services or contacts us via our website or otherwise in respect of ITAS and/or the Support Services is outside the scope of this Privacy Policy.

With regard to the personal data of individuals other than Licensees whose personal data we handle in the course of carrying on our commercial activities ("You"), Hivedome and HDMCS are data controllers. Those individuals could be the Licensee's or prospective Licensee's representatives, agents or appointees, employees, directors, officers or representatives of another organisation with which we have a business relationship.

This Privacy Policy only applies to personal data of which we are a data controller and not to the personal data which we process on behalf of our Licensee. As set out below under section 10, ‘Your Rights’, if we process your personal data as a processor on behalf of our Licensee, your rights will be honoured by the Licensee, as data controller.


We are committed to protecting and respecting your privacy and handling your information in an open and transparent manner.

This Privacy Policy explains what information Hivedome collects from you, or that you provide to us, what we will use it for and with whom we share that information. The Privacy Policy also sets out your rights and who you can contact for more information. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

In this Privacy Policy: a) your personal information is sometimes called "personal data"; b) we may also sometimes collectively refer to handling, collecting, protecting and storing your personal data as "processing" such personal data; and c) "Data Protection Legislation" means the EU General Data Protection Regulation 2016/679, together with all other applicable legislation relating to privacy or data protection.

What personal data do we collect and process

We may collect, record and use information about you in physical and electronic form and will hold, use and otherwise process the data in accordance with the Data Protection Legislation and as set out in this Privacy Policy.

The personal data we collect and process may include:

your name and job title;

your contact information such as your email address and telephone number (or any telephone number (excluding a conference call number) used to call Hivedome);

voluntarily provided by a relevant individual such as personal data relating to orders placed, payments made, requests, and project milestones;

your postings on any other social media applications and services that we provide;

your IP address, your browser type and language preferences;

information about your visit to our website, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page;

if you are applying for a job at Hivedome, your date of birth, personal characteristics such as gender, your right to work, visa status educational and professional qualifications and previous employment history and any other personal data you disclose during your application;

personal data collected from publicly available resources, integrity data bases and credit agencies; and contact history i.e. a record of what you have said to us, for example, over the phone, through the Hivedome website, by email or on social media.

How we collect your personal data

We collect information from you when you submit personal data via the Hivedome website (e.g. the contact us section) or by corresponding with us by phone, e-mail or otherwise or when you submit a job application to Hivedome.

We also collect and store personal data that you otherwise provide to us in the course of any business relationship you may have with us.

Depending on your settings or the privacy policies for social media and messaging services such as Facebook, LinkedIn and Instagram, you might give us permission to access information from those accounts or services.

Like most websites, we use "cookies" to help us make our website – and the way you use it – better. Cookies mean that a website will remember you. They are small text files that websites transfer to your computer (or phone / tablet). They improve website use and speed – for example by automatically filling your name and address in text fields. There are more details in our section on Cookies below.

How we use your information

Our primary purpose in collecting user information is to administer the day to day running of our company and to administer our business relationships.

We use your information for the following specific purposes:

To ensure compliance with legal obligations (such as record keeping obligations), export control and customs, compliance screening obligations (to prevent white-collar or money laundering crimes), and Hivedome policies or industry standards;

To contact you by email, phone, fax or mail in the context of our business relationship;

To ensure that content from our website is presented in the most effective manner for you and for your computer;

To administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

As part of our efforts to keep our website safe and secure;

To consider your application where you have applied for a position with us;

For internal record keeping;

To send you our newsletter or updates about new products, special offers or other information which we think you may find interesting using the email address which you have provided;

to solve disputes, enforce our contractual agreements and to establish, exercise or defend legal claims; and for market research purposes.

Legal grounds for using your personal information

The law permits us to process your personal data in the way that we do because the processing is:

Necessary for the purposes of the legitimate interests that we pursue, which are to primarily run and administer our principal business as provider of ITAS together with its associated ITAS Components and ITAS Services;

To discharge our legal obligations to store and disclose information where necessary and to evaluate, develop and improve our Services and for the purposes set out in this Policy; and/or necessary in connection with performing the Support Services for existing ITAS licensees and potential ITAS licensees,; and/or necessary in order to comply with a legal obligation to which we are subject.

Sharing your information

The following categories of recipients may receive your personal information and process it for the purposes outlined in this Privacy Policy:

Other employees, officers, agents, consultants or sub-contractors ("Representatives") companies involved in provision of ITAS together with its associated ITAS Components and ITAS Services and who need to know such information for the purposes of carrying out the Services;

Third parties which provide services to Hivedome and any entity involved in the provision of ITAS together with its associated ITAS Components and ITAS Services, which process personal data for the purpose of providing such services;

Analytics and search engine providers that may assist us in the improvement and optimisation of the Hivedome website;

Courts, arbitration bodies, law enforcement authorities, tax authorities, regulators or attorneys if necessary to comply with the law or for the establishment, exercise or defence of rights or legal claims;

Other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity; and any successor in interest, in the event of a liquidation or administration of Hivedome.

Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to a country not deemed to provide adequate protection of your information by the European Commission, and may also be processed by our contractors operating outside the EEA who assist us in performing our Services with existing ITAS licensees, potential ITAS licensees, or for one of our service providers, related companies, or agents.

When we, or our permitted third parties, transfer your information outside the EEA, we or they will ensure that such transfer is done in accordance with Data Protection Legislation, e.g. by putting in appropriate contractual safeguards, to protect your information to the standard required in the EEA.

We do not generally rely on your consent as the legal basis for transferring your personal data to outside the EEA, however where we feel it is necessary or appropriate we may seek to rely on your consent as the legal basis for such processing. Where we do, you may withdraw your consent at any time in the manner described below.

How long we keep your information

We will only keep the information we collect about you for as long as required for the purposes set out in this Privacy Policy or as required to comply with any legal obligations to which we are subject being the longest of the following periods:

A minimum of six years;

As long as is necessary for the purpose for which we are using it (described in this Privacy Policy);

The length of time it is reasonable to keep records to demonstrate compliance with professional or legal obligations;

Any retention period that is required by law; or the end of the period in which litigation or investigations might arise.

How we protect your information

We take your online security seriously and have implemented generally accepted standards of technology and operational security to protect your personal information from loss, misuse, alteration or destruction. Once we have received your information we will ensure that the collection and use of your information is in accordance with Data Protection Legislation. All personnel of Hivedome are required to keep personal information confidential and only authorised persons have access to such information.

Please note, however, that the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided though the Hivedome website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our website, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Your rights

If we process your personal data as a processor for the Licensee, your rights will be honoured by the Licensee, as data controller.

When we are acting as a controller, at any time, you have the right:

To be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences);

To request access to or a copy of any personal data which we hold about you;

To rectification of your personal data, if you consider that it is inaccurate;

To ask us to delete your personal data, if you consider that we do not have the right to hold it;

To withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);

To ask us to stop or start sending you marketing messages [(e.g. our newsletter)] at any time by using the below contact details;

To restrict processing of your personal data;

To data portability (moving some of your personal data elsewhere) in certain circumstances;

To object to your personal data being processed in certain circumstances; and to not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.

If you wish to exercise one of the rights detailed above please do so in writing to [insert position] Hivedome Limited, 17 Thorpe Esplanade, Southend-On-Sea, England, SS1 3BB or by email to [insert email address].

Any request for access to or a copy of your personal data must be in writing to the address or email address above marked "Urgent – Subject Access Request". We will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.

We will correct any incorrect or incomplete information and will stop processing your personal data, or erase it, where there is no legal reason for us to continue to hold or use that information.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.

Our use of cookies

Hivedome set and access cookies and similar technology on your device to obtain information about how you access and use our website. This helps us to provide you with a good experience and allows us to improve our website. Unless you have adjusted your browser settings so that it will refuse cookies, our website will set cookies when you load and navigate them.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to our website during your browsing session or on each subsequent visit, or to another website that recognises that cookie. The cookies we set do lots of different jobs, like help us to improve our website and deliver a better and more personalised service, remember your preferences and generally improve the user experience. You can find more information about cookies at

Cookies can be categorised in accordance with the categories found in the ICC UK cookie guide as set out below:

Strictly necessary cookies – these cookies are essential in order to enable you to move around a website and use its features and enable services you have specifically asked for. Consent is not generally required for these cookies.

Performance cookies – these cookies collect information about how visitors use a website (for example, by recording which pages or features visitors use most often (usually on an anonymous basis)).

Functionality cookies - these cookies allow a website to remember the choices a user makes, such as a user name or language preference.

Targeting or advertising cookies - these cookies collect information about a user's browsing habits and are usually placed by advertising networks with the website operator’s permission.

Cookies can also be categorised in accordance with how long they are saved on your device: "session cookies" are short-term cookies that are only saved on the device's memory for the duration of a user's visit to our website, whereas "persistent cookies" remain saved in the device's memory for a set period of time, even after the browser session has ended.

Refusing or restricting cookies

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. The "Help" or "Internet Settings" functions within your browser should tell you how. Alternatively, you may wish to visit which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our website.

Changes to this Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on the Hivedome website. If our Privacy Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Contacting us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to [insert email address]. You may also use these contact details if you wish to make a complaint to us relating to your privacy.

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

Version: November 2021

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms of use (“Terms of Use”), which together with our Privacy Policy govern Hivedome Limited's (“Hivedome”) relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Hivedome is a provider of integrated trading and accounting solutions ("ITAS"), together with ITAS Services, to an ITAS Client (“Licensee”). As part of the Licensee entering into an ITAS Licence Agreement (Licence Agreement”), the Licensee is expected to enter into an Enhanced Support Agreement with Hivedome Consultancy Services Limited (“HDMCS”) (the “Enhanced Support Agreement”), and together (the “Agreements”). HDMCS is an affiliate of Hivedome.

This Terms of Use is issued on behalf of both entities so when we mention "Hivedome", "we", "us" or "our" in this Terms of use, we are referring to both Hivedome and/or HDMCS. Hivedome’s registered office is Finance House, 20-21 Aviation Way, Southend-On-Sea, Essex, SS2 6UN. Our company registration number is 01697810. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. Please see Hivedome’s Privacy Policy for further information.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You are permitted to use the Hivedome website for your own purposes and to print and download material from this website. Material on this website must not be republished online or offline without Hivedome’s permission.

The copyright and other intellectual property rights in all material on this website are owned by Hivedome or its licensors and must not be reproduced without Hivedome’s prior written consent.

Any links to third party websites located on this website are provided for your convenience only. Hivedome has not reviewed any third party website and has no responsibility for such third party websites or their content. Hivedome does not endorse the third party websites listed on this website. If you choose to access a third party website linked to from this Website, it is at your own risk.

Hivedome takes all reasonable steps to ensure that the information on this Website is correct to the best of its knowledge. Hivedome does not guarantee the accuracy or completeness of any material on this website.

The material at this Website is provided without any conditions or warranties whatsoever.

Hivedome provides access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms of Use may have effect in relation to this website.

Hivedome shall not be liable or responsible whatsoever for any kind of loss or damage that may result to you or a third party as a result of your or their use of this website. However, nothing in these Terms of Use shall limit or exclude the liability of either Party for death or personal injury resulting from negligence or from fraud or fraudulent misrepresentation

Use of this website shall in all respects be governed by and interpreted in accordance with English law. In the unlikely event of a dispute arising from your use of this website, regardless of the nature of such dispute, you agree to a meditator appointed by the Centre for Effective Dispute Resolution. If a settlement has not been reached within 30 days of the appointment of a mediator, then the dispute shall be submitted to and finally resolved by the Courts of England.

The information contained in this website is for general information purposes only. The information is provided by Hivedome Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Hivedome Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Hivedome Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.