Hivedome Limited ("Hivedome") is a provider of integrated trading and accounting solutions ("ITAS") together with its associated ITAS Services, to an ITAS Client (“Licensee”). As part of the Licensee entering into an ITAS Licence Agreement (“Licence Agreement”), the Licensee is expected to enter into an Enhanced Support Agreement with Hivedome Consultancy Services Limited (“HDMCS”) (the “Enhanced Support Agreement”), and together (the “Agreements”). HDMCS is an affiliate of Hivedome.
Under the Agreements, the Licensee agrees that we may process limited personal data or any other data received in connection with performing the Support Services under the Agreements, including personal data of the Licensee's customers, employees or representatives, as reasonably necessary in order to provide the Support Services to the Licensee. Furthermore, the Licensee accepts that we do not exercise responsibility for or control over the Licensee's personal data that the Licensee may process through ITAS.
With regard to the personal data of individuals other than Licensees whose personal data we handle in the course of carrying on our commercial activities ("You"), Hivedome and HDMCS are data controllers. Those individuals could be the Licensee's or prospective Licensee's representatives, agents or appointees, employees, directors, officers or representatives of another organisation with which we have a business relationship.
We are committed to protecting and respecting your privacy and handling your information in an open and transparent manner.
The personal data we collect and process may include:
We collect information from you when you submit personal data via the Hivedome website (e.g. the contact us section) or by corresponding with us by phone, e-mail or otherwise or when you submit a job application to Hivedome.
We also collect and store personal data that you otherwise provide to us in the course of any business relationship you may have with us.
Depending on your settings or the privacy policies for social media and messaging services such as Facebook, LinkedIn and Instagram, you might give us permission to access information from those accounts or services.
Like most websites, we use "cookies" to help us make our website – and the way you use it – better. Cookies mean that a website will remember you. They are small text files that websites transfer to your computer (or phone / tablet). They improve website use and speed – for example by automatically filling your name and address in text fields. There are more details in our section on Cookies below.
Our primary purpose in collecting user information is to administer the day to day running of our company and to administer our business relationships.
We use your information for the following specific purposes:
The law permits us to process your personal data in the way that we do because the processing is:
Your personal data may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") to a country not deemed to provide adequate protection of your information by the European Commission, and may also be processed by our contractors operating outside the EEA who assist us in performing our Services with existing ITAS licensees, potential ITAS licensees, or for one of our service providers, related companies, or agents.
When we, or our permitted third parties, transfer your information outside the EEA, we or they will ensure that such transfer is done in accordance with Data Protection Legislation, e.g. by putting in appropriate contractual safeguards, to protect your information to the standard required in the EEA.
We do not generally rely on your consent as the legal basis for transferring your personal data to outside the EEA, however where we feel it is necessary or appropriate we may seek to rely on your consent as the legal basis for such processing. Where we do, you may withdraw your consent at any time in the manner described below.
This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required.
We take your online security seriously and have implemented generally accepted standards of technology and operational security to protect your personal information from loss, misuse, alteration or destruction. Once we have received your information we will ensure that the collection and use of your information is in accordance with Data Protection Legislation. All personnel of Hivedome are required to keep personal information confidential and only authorised persons have access to such information.
Please note, however, that the transmission of information via the Internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided though the Hivedome website.
If we process your personal data as a processor for the Licensee, your rights will be honoured by the Licensee, as data controller.
When we are acting as a controller, at any time, you have the right:
If you wish to exercise one of the rights detailed above please do so in writing to [insert position] Hivedome Limited, 17 Thorpe Esplanade, Southend-On-Sea, England, SS1 3BB or by email to [insert email address].
Any request for access to or a copy of your personal data must be in writing to the address or email address above marked "Urgent – Subject Access Request". We will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We will comply with our legal obligations as regards your rights as a data subject.
We will correct any incorrect or incomplete information and will stop processing your personal data, or erase it, where there is no legal reason for us to continue to hold or use that information.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change.
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our website. Cookies are then sent back to our website during your browsing session or on each subsequent visit, or to another website that recognises that cookie. The cookies we set do lots of different jobs, like help us to improve our website and deliver a better and more personalised service, remember your preferences and generally improve the user experience. You can find more information about cookies at http://www.allaboutcookies.org/.
Cookies can be categorised in accordance with the categories found in the ICC UK cookie guide as set out below:
Cookies can also be categorised in accordance with how long they are saved on your device: "session cookies" are short-term cookies that are only saved on the device's memory for the duration of a user's visit to our website, whereas "persistent cookies" remain saved in the device's memory for a set period of time, even after the browser session has ended.
Refusing or restricting cookies
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. The "Help" or "Internet Settings" functions within your browser should tell you how. Alternatively, you may wish to visit http://www.allaboutcookies.org/ which contains detailed information on cookies and how to delete, restrict or block them on a wide variety of browsers. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
Please be aware that if you select to refuse or restrict cookies you may be unable to access certain parts of our website.
If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.
Version: November 2018